Drive adoption
We provide you with customized expertise, tools, and training to set your team up for success.
Our commitment toyour success
Our industry-leading Customer Success program helps accelerate your time to value as you adopt, maintain, and optimize your Red Sift Platform.
We’re here to help
Accelerate time to value
In cyber, time is of the essence so the faster you're up and running, the better. We work with you to deliver expedited TTV.
Enhance productivity
Deploy our solutions with full assistance to proactively reduce the risk of downtime and associated productivity losses.
Scale your business
We work closely with you to align, advise, plan, and meet the changing needs of your operational environment.
What you can expect from the Red Sift Customer Success team
Implementation and adoption
Our experts will work with you to map out what success looks like at your organization, define the project scope and create a plan to get there.
Ongoing success and maintenance
We will continue to work with you to deliver tangible ROI to your business through strategic planning, environment optimization, business reviews, system health reviews and ongoing training.
Success and beyond
Be involved and informed with our Customer Community, Sift Space, where you can ask questions, find technical answers, and network with other cybersecurity peers.
Don't just take our word for it
NPS
62We consistently maintain a Net Promotor score of over 60. Based on the responses we receive, we are proud to deliver to our customers world-class customer success experience. In SaaS, the average NPS score is 36.
CSAT
88Our industry-leading customer satisfaction score continues to be one of the biggest drivers for the successful, long-term relationships that we have with our customers. In the software industry, the average CSAT score is 78.
CES
4.5This industry leading score confirms that doing business with Red Sift is easy; from using our platform and apps, to resolving support issues or finding information in our Community.
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See how our Customer Success team builds raving fans
“From pre-sale through to implementation, the Red Sift Customer Success team always have timely, comprehensive answers.”
Kevin Hopkinson
Head of Deliverability
“From pre-sale through to implementation, the Red Sift Customer Success team always have timely, comprehensive answers.”
Kevin Hopkinson
Head of Deliverability
Red Sift client success stories
Sift Space Community
For both security leaders and hands-on practitioners, our customer Community is a place to meet many of our Red Sift experts as they moderate top-interest discussions and share valuable input.
Visit Sift Space
